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If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for a different product or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • If present returned items must have stickers still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Please contact returns@mugbarista.com within 7 days of receiving your order
  2. We will reply promptly to confirm that we received your request
  3. Please reuse the original packaging to send the item back to us

Additional Information:

  • Refunds will be returned to the original payment method within 10 days
  • The customer is responsible for return shipping costs, however the original shipping cost will be refunded
  • Please contact returns@mugbarista.com with any questions