1. What does Mug Barista mean?
It's a play on the idea of a barista. Normally a barista is a person who serves up coffee. But Mug Barista serves up something related yet entirely different: mugs.
2. How many mugs do you have in stock?
Well, we kind of lost count. :-) We definitely have at least 10,000 and we're always acquiring more. If it's not on the site yet, just send us a message and ask. Here's a peek at just a portion of our inventory:
3. Why aren't all of the mugs you have listed on the site?
We're working on it. Because we list each item with photo views from 6 different angles and include detailed descriptions and measurements, it's a very time consuming process. We've thought about reducing this level of detail but that's just not our style. So as each mug goes through our process it will ultimately end up on the site.
4. Where are you located?
We're in Nevada, just a short distance from the Las Vegas Strip.
5. Do people actually collect mugs?
Absolutely! Some of the popular collectible mugs we carry are Starbucks, Disney, Anthropologie, and Lenox among many others.
6. Why do you have multiple copies of the same mug listed on your site?
We decided to list every single mug individually. So if you see multiple copies listed it means that more than one of the exact same mug is available. In doing this we can show our standard 6 views of each mug. This is far superior to showing generic images of a mug and listing that there are multiple copies available. With our system you get to actually see each individual mug that you are purchasing.
7. You have multiple copies of the mug I want on your site, do I have to buy them individually to get a set?
You can buy as many individually as you would like. If you would like to buy 4 or more of the same mug you can email us at firstname.lastname@example.org. Please let us know which mug you would like and the quantity. We will then reply with what the set price will be. If you would like to purchase the mugs at this special price we can put them up on our website as a set specially for you. You can then add the set to the cart and proceed to checkout.
8. What are those round number stickers I see on the bottom or inside some of the mugs?
Since we list each copy of a mug on our site individually, these are how we can tell copies of the same mug apart.
9. Are your mugs cleaned before they are shipped to the customer?
This is a massive understatement to say the least. Each mug goes through an extensive reconditioning process as needed. Any surface scratches and surface wear from the bottom rim that are present are removed, and the interior and exterior are completely cleaned in a super hot dishwasher.
10. I was reading one of your mug descriptions and came across some terms I didn't quite understand. One of these was the bottom rim, another was the front surface, and there were more. What do these terms mean?
Here's a list of the most common terms we use on our site when describing a mug:
-Bottom rim: refers to the area on the bottom of the mug that is raised from the rest of the bottom surface. It is often unfinished and therefore more susceptible to staining and discoloration.
-Crazing: this imperfection occurs on the surface of a mug. It may appear on the outer or inner surfaces or both. It appears as fine lines that randomly travel throughout the mug and can look like fine cracks in the surface. Although we tend to avoid carrying any mugs that have crazing, if we do have one with any crazing at all it will be clearly stated in the mug's description.
-Front: for the purpose of this site we refer to the front of the mug being the surface you are looking at when the handle is positioned to your right. In almost all cases this view is the first photo presented on the mug's page.
-Pedestal: this type of mug sits on a seperate base. It's usually a completely different shape than the rest of the mug. Sometimes referred to as a footed mug.
-Pitting: this imperfection is a group of tiny holes present on a mug. It may occur anywhere on the mug but is most common on the bottom rim.
-Rear: for the purpose of this site we refer to the rear of the mug being the surface you are looking at when the handle is positioned to your left. In almost all cases this view is the third photo presented on the mug's page.
-Rim: refers to the top edge of a mug. This is where you would drink from.
11. How much is shipping and which carrier and services do you use?
Orders (regardless of how many mugs are in your order) shipping to destinations within the Continental United States, Alaska, Hawaii, and US territories ship for FREE via United States Postal Service Priority Mail. This service offers package tracking and quick delivery with most packages arriving in 1-3 business days. In addition Priority Mail includes up to $50 of insurance.
Orders shipping to destinations outside the continental United States will ship either via First Class Package International or Priority Mail International. First Class Package International is much less expensive than Priority Mail International but also takes longer for your item to arrive. With Priority Mail International most packages arrive in 6-10 business days and up to $200 of insurance is included at no extra cost. Both services include package tracking.
12. When will my mug(s) ship?
All orders will ship on the next business day. Occasionally an order may ship on the same day it was placed, however we can not guarantee this.
13. How will you get my mug(s) to me in one piece?
Don't worry, we've got this figured out. Please read our blog post which completely explains and shows in photos our shipping method by clicking this link: Mug Barista's Shipping Method.
14. The mug details list height and diameter, how exactly are these measured?
Height refers to the height of the mug from a surface it's sitting on to the top rim. Mugs are not exactly the same height at every point that could be measured. We measure one point and assume the rest will be fairly close. The diameter is a similar situation, like the height this could vary. We always measure the diameter starting at the handle across to the opposite side and like the height, assume the rest will be fairly close.
15. What is your return policy?
Your satisfaction is extremely important to us. If you would like to return an item please contact email@example.com within 7 days of receiving your order. The returned item must be in the same condition as originally represented on mugbarista.com. The customer is responsible for return shipping costs, however the original shipping cost will be refunded. All refunds are processed via the original payment method. For more information regarding PayPal refunds please visit this link: PayPal Refunds.
16. How can I contact you?
Please direct all inquiries to firstname.lastname@example.org.
17. How do I pay for my order?
We accept Apple Pay, PayPal, Visa, Mastercard, American Express, and Discover.
18. Are your mugs new or pre-owned?
Unless the description for a specific mug specifically says it's new, then it is very gently pre-owned.
19. Do your mugs come with the original box?
The vast majority of our mugs will not come with the original box but there are some that do, the mug's description will state if the box is included.
20. How can I tell what the condition of a specific mug is?
We strive to carry mugs that are in the best possible condition. However minor imperfections may exist. If there are any condition issues present on a certain mug, these will be noted in the description section in an entry titled "Condition note:" In addition we use red arrows to point to any imperfections that we would specifically like to show. Please read any condition notes that may exist and look carefully at the 6 photos provided to get a complete picture of a mug's condition. We try very hard to catch every possible issue but looking at the photos is particularly important just in case we missed something. If any questions remain please contact us at email@example.com.
21. I want to purchase a mug as a gift and send it to someone else. How can I do this?
When checking out on the customer information page please enter the shipping address for the person you would like the gift sent to. After completing checkout send an email to firstname.lastname@example.org stating that your order is a gift. We will not place any invoices or pricing information in the package. In addition if you would like a note placed in the package please include what you would like it to say in your email.
22. Do you offer gift wrapping service?
We do not offer gift wrapping services at this time.
23. How do I know I can trust your site?
We've been selling on eBay since 2000 with a perfect feedback rating. To see our eBay feedback please click this link: eBay Feedback
We've also recently launched our facebook page which already has several positive reviews. To see our Facebook reviews please click this link: Facebook Reviews
Finally we gathered all of our eBay feedback, Facebook reviews, and emailed comments from customers and placed them on a testimonials page. To view our testimonials page please click this link: Testimonials