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Are the mugs new or pre-owned? A mug is new If the condition tab for that specific mug specifically states that it is new. If a mug is not new then it is very gently pre-owned and put through an extensive reconditioning process as needed.

Do the mugs come with the original box? The vast majority of our mugs will not come with the original box but there are some that do. The mug's description will state if the box is included and detailed photos of the box will be present.

How can I tell what the condition of a specific mug is? We strive to carry mugs that are in the best possible condition. However minor imperfections may exist. If there are any condition issues present on a certain mug, these will be noted in the description section in an entry titled "Condition note" or in a tab titled "Condition." In addition we use arrows to point to any imperfections that we would specifically like to show. Please read any condition notes that may exist and look carefully at the 6 photos provided to get a complete picture of a mug's condition. We try very hard to catch every possible issue but looking at the photos is particularly important just in case we missed something. If any questions remain please contact us at mike@mugbarista.com

Can I return or exchange an item? Your satisfaction is extremely important to us. If you would like to return an item please contact mike@mugbarista.com within 7 days of receiving your order. The returned item must be in the same condition as originally represented on mugbarista.com. The customer is responsible for return shipping costs, however the original shipping cost if any will be refunded. All refunds are processed via the original payment method.

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